Privacy Policy | CapitalBridge

Proceptio Ltd ("we", "us", "our") operates the CapitalBridge platform at capitalbridge.app. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform or visit our website.

Information We Collect

Account data

Name, email address, organization, role, and contact details provided during registration or by your organization's administrator.

Usage data

Log-in timestamps, pages visited, features accessed, browser type, IP address, and device information. Collected automatically to improve platform performance and security.

Submission data

Documents, financial data entries, covenant values, and other content uploaded or entered by users through the platform. This data belongs to your organization.

How We Use Your Information

To provide, maintain, and improve the CapitalBridge platform
To send automated notifications, submission reminders, and escalation emails
To authenticate users and enforce role-based access controls
To generate compliance reports, dashboards, and analytics for authorized users
To respond to support requests and communicate product updates
To detect, prevent, and address security incidents and technical issues

Data Storage and Security

All data is hosted on Microsoft Azure infrastructure with data residency in the European Union (configurable by agreement). We implement industry-standard security measures including:

TLS 1.2+ encryption for all data in transit
AES-256 encryption for data at rest via Azure Storage Service Encryption
SOC 2 compliant infrastructure and operational controls
Multi-factor authentication and role-based access control
Field-level audit logging for all data changes

Data Retention

We retain your data for the duration of your organization's active subscription. Upon contract termination, all customer data is exported (upon request) and permanently deleted from our systems within 90 days, including backups. Usage logs and anonymized analytics data may be retained for up to 24 months for service improvement purposes.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data, subject to legal retention requirements
Portability: Receive your data in a structured, machine-readable format
Restriction: Request that we limit how we process your data
Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@proceptio.com. We will respond within 30 days.

Cookies

Our website uses cookies for functionality and analytics. We use Google Consent Mode v2 to ensure analytics cookies are only activated after you provide consent via our cookie banner.

Functional cookies: Required for authentication, theme preferences, and session management
Analytics cookies: Google Analytics (GA4) and Microsoft Clarity, activated only with your consent

Third-Party Services

We use the following third-party services that may process personal data on our behalf:

Microsoft Azure: Cloud infrastructure, data hosting, and blob storage
Google Analytics: Website usage analytics (consent-gated)
Microsoft Clarity: Session recording and heatmaps (consent-gated)
LinkedIn Insight Tag: Conversion tracking for advertising (consent-gated)

All third-party processors are bound by data processing agreements and operate in compliance with GDPR requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users or through a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:

Proceptio Ltd
Email: info@proceptio.com
Website: capitalbridge.app